Class PRS_ServiceIncident
extends PRS_ExchangeElement

PRS_ServiceIncident contains the fundamental information related to a specific incident: its identity, status, priority, etc. The actual incident data, including specific transactions and resolution information, is contained in the objects associated with PRS_ServiceIncident. These include specific Problem, Resolution and Activity related objects accrued through the Transaction workflow.

Table of Contents
Hierarchy
Direct Known Subclasses
Class Qualifiers
Class Properties
Class Methods

Class Hierarchy

CIM_ManagedElement
   |
   +--PRS_ExchangeElement
   |
   +--PRS_ServiceIncident

Direct Known Subclasses

Class Qualifiers

NameData TypeValue
DescriptionstringPRS_ServiceIncident contains the fundamental information related to a specific incident: its identity, status, priority, etc. The actual incident data, including specific transactions and resolution information, is contained in the objects associated with PRS_ServiceIncident. These include specific Problem, Resolution and Activity related objects accrued through the Transaction workflow.
UMLPackagePathstringPRS::Support
Versionstring2.6.0

Class Properties

Local Class Properties

NameData TypeDefault ValueQualifiers
NameData TypeValue
Acknowledgeuint8
DescriptionstringWas the last transaction was accepted or rejected?
ValueMapstring0, 1, 254, 255
ValuesstringYes, No, Other, Unknown
Commentstring
DescriptionstringAdditional general information about the incident.
CurrentStateuint8
DescriptionstringThe state of the incident within the Service Incident Exchange Standard transaction model.
ValueMapstring0, 1, 2, 3, 4, 5, 6, 7, 254, 255
ValuesstringBeginning_State, Not_Entitled, Entitled, Problem_Submitted, Open_Requester, Open_Provider, Closed_Pending_Confirmation, Closed, Other, Unknown
Entitleduint8
DescriptionstringIs the Requester entitled to service or not?
ValueMapstring0, 1, 254, 255
ValuesstringYes, No, Other, Unknown
LastTransactionuint8
DescriptionstringThe name of the last transaction which was acknowledged.
ValueMapstring0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 254, 255
ValuesstringService_Request, Entitlement, Problem_Submittal, Accept_Problem, Problem_Resolution, Request_Problem_Information, Provide_Problem_Information, Provide_Admin_Information, Query_Incident, Confirm_Close, Reject_Resolution, Request_Closure, Other, Unknown
ProviderIDstring
DescriptionstringThe unique identifier for this incident assigned by the Provider.
ProviderPriorityuint8
DescriptionstringThe priority of the incident as defined by the Requester. One is the highest priority and five is the lowest priority.
ValueMapstring1, 2, 3, 4, 5
RequesterIDstring
DescriptionstringThe unique identifier for this incident assigned by the Requester.
RequesterSeverityuint8
DescriptionstringThe severity of the incident as defined by the Requester. One is the most severe and five is the least severe.
ValueMapstring1, 2, 3, 4, 5
ResponseTimedatetime
DescriptionstringThe explicit time the Requester expects a response.
TransactionNamestring
DeprecatedstringPRS_ServiceIncident.LastTransaction
DescriptionstringThe use of the TransactionName property is deprecated. New Service Incidents should use the LastTransaction property and set this property to NULL.
WorkflowStatusstring
DescriptionstringStatus of the incident according to the workflow.

Inherited Properties

NameData TypeClass Origin
CaptionstringCIM_ManagedElement
DescriptionstringCIM_ManagedElement
DirtyFlaguint8PRS_ExchangeElement
ElementNamestringCIM_ManagedElement
Generationuint64CIM_ManagedElement
InstanceIDstringCIM_ManagedElement
PRSUniqueNamestringPRS_ExchangeElement

Class Methods